Managing Director, Ecobank Nigeria,
Charles Kie, has disclosed that the Bank will
adopt top of the range banking technology to
push its market penetration strategy to become
one of the top three Nigerian banks in the next
three years. Mr. Kie who assumed leadership of
Ecobank Nigeria in January said rather than build
new branches the bank would continue to deploy
its state of the art technology including social
media, analytics, and cloud, among others to
reach every segment of the Nigerian population.
Kie who was speaking to newsmen in Lagos,
maintained that the best means to achieve
penetration of financial services is not by
branch network but robust technology through
alternative channels. According to the Ecobank
Managing Director, the bank has no plans to
embark on branch expansion or merger and
acquisition to achieve financial inclusion in
In his words “One topic that is dear to my heart
is financial inclusion. The number of our branches
that will be dedicated to separate activities will be
defined, agreed on, duly approved and then we
will roll out a strategy to touch the population
that today requires such services. For instance
microfinance as a means to have access to financial
services will be provided by dedicated branches,
obviously for that and others, technology will be
the main driver”.
Further, “Social media, analytics, and cloud are
items that today drive what we do when it comes
to operational efficiency and inclusion. And as a
bank, these are the elements that we will embed
into our technology strategy to precisely achieve
that financial inclusion.”
Kie emphasized that the Bank is also giving
top priority to staff training and development to
enhance customer service, stating that, it was in
line with the vision of the Bank to churn out the
best manpower not only in Nigeria but in the
whole of Africa.
“My view is that to achieve excellence in
customer service, the teams have to be hired,
trained, and framed to achieve the level of
customer service that we want. And therefore
it can only become part of the DNA of the
organisation; which is what we want to focus
on to make sure that the people we attract, train,
and retain are in fact molded to fully embrace
the culture we want to build when it comes to
customer service.”
He submitted that with the new strategies
in place, the Bank will be the preferred and
respected bank in the new few years. “We are
taking a five year horizon as the least time to see
the full impact of all the strategies we have put in
place, and we think that by 2020, we should be
in the leading position, that is, number 1, 2, or at
a minimum, number 3 in the Nigerian market

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