IN a bid to ensure that all subscribers are
satisfied with its products and services,
MultiChoice Nigeria recently held its
Customer Forum for its DStv subscribers
in the Agege/Ogba area of Lagos.
Present at the forum were DStv
subscribers, DStv dealers, sales agents
and representatives of MultiChoice, the
subscriber management company of
DStv.
The subscribers were given the
opportunity to share the challenges they
encounter on the DStv platform, as well
as give feedback on what they want to
see more of.
While addressing the issues raised
during the forum, the Public Relations
Manager of DStv, Caroline Oghuma
said the company is aware of some of
these issues and is actively working to
ensure that subscribers get improved
experience with the brand.
“We listen to our customers to
understand their changing lives, the
pressures they face and what matters
most to them. We are committed to
using these insights to provide better
quality of service”, she said.
Oghuma also highlighted the recent
initiatives the company had put in place
in response to subscribers’ previous
complaints.
“Last year we introduced the option
of account suspension. Now it’s possible
for you to put on hold your DStv
subscription from seven to fourteen
days twice yearly. We also extended our
call centre hours to accommodate more
queries. In addition, we standardized
installation fees and introduced a sixmonth
warranty on installations done
by our accredited technicians”, she said.
Subscribers also had some positive
feedback to give the members of
the pay TV Company represented.
They commended DStv for investing
positively into the lives of Nigerians
through its various content. They also
acknowledged the company’s resolve
not to increase subscription prices last
year amidst the ailing economy.
The DStv Customer Forum is a regular
interactive session by MultiChoice
Nigeria that provides the opportunity
for subscribersand representatives of
the organisation to have face-to-face
dialogues to gain better understanding
of customer issues and provide solutions
to them.

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