Director of Customers Service, Corporate Affairs Commission, CAC Lady Azuka Azinge has explained that the commission was currently undergoing changes in several operational areas, including migration to the Treasury Single Account, TSA with their attendant challenges adding that the temporary disruption of services experienced by its customers in recent times was due to on-going implementation of new innovations and government policies.
Lady Azinge who stated this during its Customer Service Week celebration in Abuja explained that the initial challenges had been significantly addressed, including sensitisation of the customers on how to make their payments into the TSA.
“One of the reasons you have this problem is because we are going through changes in several operational areas, for instance we changed our main service portal, moved into something more efficient and more modern. So, naturally such things come with difficulties and problems.
“The new TSA which government has just introduced is also another one, because linking to our own portal and all that took a while but gradually things are taking shape, we have linked to the remittal, which is the main portal that government is using to drive this policy and it is working very efficiently now, initially, it was difficult but we are already operating it.
“For those who are not aware we also have our enquiries unit where they walk up to our staff who put them through, we also pass circulars, did newspaper adverts and we also had a write-up we circulated, showing them the right steps to take to get into that portal.’’
The director said that one of the teething challenges the commission had with the TSA was the delay experienced by customers in the process of verifying their payments at the its offices.
To speed up the process, she explained that the number of staff carrying out the verification had been increased, while discussions were on with some banks to set up desks at the commission.
“One of the teething problems we have is that they, customers complain of long stay on the queue to verify their receipts, but we have to do that because we are a revenue generating organisation and we need to ensure that the money paid in is actually in the portal before that service can be rendered.
“We have it on the system. We are linked to remittal. So, we can actually use the code to track it, like I said, any new thing comes with challenges, and you know our people are the most patient people on earth, in quote, because of that people are in a hurry, they want to come and get things done and leave. They don’t want to stay and have enough time for them to do what they want to do. They want quick service” he said.