Consumer Protection Council, CPC, and 13 other Federal Government institutions have emerged the most outstanding institutions in Nigeria for the 2014/2015 fiscal year according to Independent Service Delivery Monitoring Group ISDMG.
This was contained in a statement signed by the Director of Research, ISDMG, the organizers of the Award, Mr. Oluajo Babatunde, noting this was aimed at ensuring appraisal is to deepen the culture of performance and excellent service delivery in the nation’s public sector in the country.
According to him, “the group initially administered 5,000 questionnaires in each of the 36 states of the federation and 2,000 in the Federal Capital Territory to get information from members of the public on the quality of service delivery of public institutions in the country”.
Babatunde said the institutions emerged out of a rigorous process, which included voting through short messaging service SMS, and social media platforms, after Nigerians within the country and outside its shores had been substantially sensitized and propelled to participate in the exercise through newspaper, television and social media advertisements.
He noted that pointed out that “following the responses totaling about 170,015, Freedom of Information request was sent to about 170 government institutions demanding from them, among other things, their service delivery records/reports, including customer feedback mechanisms and customer redress processes as well as any other information necessary to compute the performance of the respective institutions”.
Babatude said the responses to the Freedom of Information requests pruned down the number of institutions to 94 from 170 and thereafter the institutions were categorized into five categories of Intervention Agencies, Ministries, Regulatory Agencies and Service providing agencies 1 & 2.
The 94 institutions shortlisted in five categories were advertised in five national newspapers and television stations as well as through social media sponsored advertisements, where Nigerians were requested to vote for their first top four institutions from the five categories.
Babatunde disclosed that about 5.5 million votes were garnered through the voting platforms put in place from the country and from Nigerians, staying in no fewer than 17 countries in the world, stating that the number came down to the 14 winning institutions on the basis of their responses to the requests on their service delivery records/repots.
According to him, “it is our considered opinion that in strengthening the operations of institutions, the veil of poor culture of service delivery by these institutions will not only be lifted but also, the image of the public service which the ‘accidental public servant’ insists is ‘short term in its vision, self centered in policy formulation and corrupt in program implementation ‘will be enhanced”.
Other institutions honoured with the CPC at the Award Dinner held on Monday in Abuja are the Central Bank of Nigeria, Bank of Industry, Bureau of Public Procurement, Bureau of Public Service Reforms, Debt Management Office, Federal Road Safety Commission, National Emergency Management Agency, National Orientation Agency, National Open University of Nigeria, Nigerian Communications Commission, Nigeria Social Insurance Trust Fund and Federal Ministry of Finance.

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