Director General, Consumer
Protection Council CPC,
Babatunde Irukera, has
urged businesses in the
country to be responsive
to consumer grievances
and must institutionalize
and prioritize complaint
resolution policies and
mechanism, stressing
that this is the hallmark
of company and brand
reputation.
Irukera, who gave the
charged in a statement
signed by the Deputy
Director, Public Relations
in the council, Mr. Abiodun
Obimuyiwa yesterday in
Abuja, noted that the current
regime was unsustainable
as it is tantamount to
government subsidizing
business, stating that the
CPC should not substitute
company customer care as
a multi-company customer
service desk.
He opined that businesses
have factored the cost of
complaint resolution into
their profitability and as
such should not outsource
it to the government, while
underscoring the important
role of the CPC in ensuring
resolution that is fair and
equitable.
The director general
made the assertion while
a more collaborative
relationship with the
Civil Society, Consumer
Protection Associations
CPAs, Non-governmental
Organizations NGOs
and Community-Based
Organizations CBOs at
a round-table session
organized by the Council in
Abuja.
He argued that
“companies have both
commercial and social
contracts with consumers to
companies, they customers,
not consumers.
On the motive behind
the round table forum,
Irukera asserted that the
Council seeks an effective
partnership with the civil
society for robust protection
of consumers across our
vast country.
According to him, “any
credible and peopleoriented
leadership will
embrace civil society and as
such for me, an engagement
with those in civil society is
paramount”.
“As part of the new
engagement, the director
general disclosed that the
Council was implementing
a more stringent registration
process for CSOs, NGOs,
CBOs and CPAs, explaining
that the additional scrutiny
is to ensure the integrity
and credibility of both the
Council and its partners”.
Irukera, while fielding
questions from reporters
after addressing the session,
said “the most important
thing to achieve from here
is to first of all, let the civil
society generally know
that we believe that the
shared burden of consumer
protection is something
that we must continue to
emphasise and highlight
and to also create a network
where we are exchanging
and ideas and direction.”
Also speaking at the event,
the representative of the
United Nations Industrial
Development Organization
UNIDO, Professor
Abimbola Uzomah
observed that the work of
consumer protection should
not be left to the Council
alone, emphasizing that it
was the responsibility of
every Nigerian consumer to
entrench a virile consumer
protection in Nigeria.

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