Commercial banks in Abuja, the Federal Capital Territory, FCT and many parts of Nasarawa State at the weekend played host to unprecedented number of customers who were desperate to beat the Central Bank of Nigeria, CBN’s deadline for the registration of Biometric Verification Number, BVN in the country.
CBN had given Monday, June 30 as deadline for all commercial banks in the country to conclude the registration of their customer for the biometric verification.
Our correspondent observed at most of banks visited within the FCT and some parts of Nasarawa State that customers were on long queues inside and outside the financial institutions to obtain their BVN forms or conclude their registrations.
Some of them (customers) were seen pushing themselves while struggling to either enter the banks or to obtain the forms.
At the Access Bank, Wema Bank and First Bank Plc, Wuse, Abuja, the bank hall was filled to capacity by customers who were there for the BVN and those who came for business transactions.
It was the same scenario at the banks in Mararaba town in Nasarawa State, including Stanbic IBTC Bank, Access Bank, Guaranty Trust Bank, Diamond Bank and Ecobank Plc, among others.
One of the customers, Mrs. Veronica Thomas said she came to the Access Bank, Mararaba as early as 8am on Friday, but was surprised to pick tag number 83 among the customers waiting for the BVN registration.
Mrs. Thomas, who said she was on queue for several hours before she could be attended to, express regret for ignoring the exercise at the time there was no rushing by customers.
According to her, she had undermined the importance of the exercise until she heard that her account would be frozen by the CBN at the end of the expiration of the June 30 deadline.
“I didn’t take this thing serious before now, if not I would have done it since. Now I have spent several hours here (the bank) today for my own registration. My tag number when I came here this morning around 8 o’clock was 83 and I have to send for my daughter to come and stand for me when my legs were aching.
“My daughter did not call me until about 2pm and may be it would have passed that time if not for some Muslims who went to pray at the mosque around 1 pm. But I thank God that I was able to do it at last, though they (bank staff) asked me to come back after two weeks if I didn’t receive alert for my BVN number”, she said.
Another customer, Tajudeen Ibrahim said he had done the registration when he travelled to Ilorin, Kwara State about two months ago, but didn’t know what was given him was the ticket number until he was denied transaction at the United Bank for Africa, UBA during the week.
“When I went to the UBA to pay money into my sister’s account, the cashier asked for my BVN number and gave her the one given me in Ilorin. I was shocked when she said I had only been carrying the ticket number instead of the real BVN number.
“Unfortunately, when I came to my bank (Stanbic) here today, instead of going to the customers’ desk to be given my BVN number, I collected form to fill and was on the queue for over three hours having been here at about 10am.
“But when it was my turn, I was shocked that the bank staff only asked for my account name, number and signature as well as the ticket number, which he used to trace my BVN number. Surprisingly, within two minutes he was done with me having written the number on a paper”, Ibrahim explained.
Mr. Isaiah Longman, a retired civil servant who came to the Stanbic Bank with his daughter had the most boring experience and worse of all, as he was asked to go and obtain court affidavit for using different names in the three banks that he operates.
The bank official, who attended to the visually impaired man in his 70s, told his highly frustrated daughter that she needed to take her father to the court for the affidavit “because he’s using different names in the Stanbic, First Bank and GTB accounts he is operating with these banks and this is a CBN rule which we cannot over rule”.
Commenting on the attitude of customers to the exercise, the banker, who did not want his name in print blamed customers for the late hour rush, saying most of them undermined the importance of the exercise even after receiving alert notices sent to them and series of adverts in the media by the CBN.

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