Allegations of customer rights violation levied against DSTV are being investigated by Nigeria’s Consumer Protection Council, CPC.
In a notice of commencement of investigation signed by the Council’s Director General, Mrs. Dupe Atoki, and served on Multichoice Nigeria Limited, CPC said it has been inundated with a barrage of consumer complaints, alleging wide-range abuse of subscribers’ rights.
The council asserted that despite its earlier interventions in form of meetings with the Satellite Company, telephone and written correspondences with a view to ensuring that the company addressed the issues and developed quality standards for the safeguard of the interest of consumers, complaints have been pouring in unabated against the company.
CPC stated: “These complaints in effect allege that the DStv service does not conform with international best practice and is specifically designed to exploit Nigerian consumers who have suffered loss by not being able to fully enjoy or receive the benefit or actualize the full purpose for which they purchased or subscribed to the service.”
The filed complaints include “poor quality of service such as incessant disruption of service without compensation while subscription is current; wrongful abrupt disconnection of service during subsisting subscriptions; monthly subscriptions lasting less than 30 days; and poor redress mechanism and customer services.
“Advertisements on customer care lines at the expense of consumers; poor implementation of decoder swap policy; and effecting price increase for subscriptions despite payment before due date of increase.”

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