As a result of deluge of consumer complaints to the Consumer Protection Council, CPC, on sundry issues bordering on the abuse of the rights of Nigerian, CPC has commenced investigation into the distribution of electricity in Nigeria.
Director General of the CPC, Mrs. Dupe Atoki, made the disclosure yesterday in Abuja during a meeting with representatives of the Electricity Distribution Companies, DISCOs, who are directly involved in the provision of power to end users.
Atoki said that the investigation panel will engage with the DISCOs to obtain and evaluate relevant information regarding their operations in relation to consumers’ complaints, adding that this will guide the CPC in reaching conclusion and recommendations that will translate into permanent solutions.
She further stated that the investigation panel is expected to ascertain from the respective DISCOs their level of compliance with relevance regulations, guidelines and directive issues by regulators in the electricity sector.
In line with section 12 of the CPC Act, which provides for the prosecution of anyone who contravenes any enactment, whatsoever for the persecution of the consumer, the CPC boss said that no amount of work in the industry will be meaningful if consumers continue to lament for lack of value for their money.
Atoki pointed out some of the complaints forwarded by the consumers which include, estimated billing for non-metred and consumers with post-payment, indiscriminate increase in electricity bills, non supply of metres to consumers, irregular disconnection. Others, she noted are non-supply of infrastructure requirements, collection of fixed charge even when there is no power supply and lack of proper consumer complaints redress mechanism.
“CPC has carefully watched the on-going reforms in the Nigerian Electricity sector, which commenced with the enactment of the Electric Power Sector Reform, EPSR Act 2005 and subsequently the unbundling of the erstwhile Power Holding Company of Nigeria, PHCN by the Federal Government.
“The expectation was that the unbundling of PHCN and the take-over of electricity distribution by private sector operators would dramatically alleviate the suffering of the consumers in the sector, however, two years after the privatisation of electricity distribution in the country, consumers are still groaning over almost all the issues that existed in the old order ” she said.
She enjoined every DISCO to cooperate with the investigation panel as she also urged the panel to submit its report in four weeks.
Head of Customers Services, Port Harcourt Electric Distribution Company, Mr. Godwin Oroviororo, who spoke with newsmen during the meeting, noted that they have their customers care platform all over the place to address sensitive issues.

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