FIRST City Monument Bank, FCMB, has added another feather to its cap having emerged the “Most Customer Friendly Bank” in the country, at the prestigious annual BusinessDay Bankers Awards held on Friday, at the Eko Hotel and Suites in Lagos.
“The Bank which recently refreshed its brand with unique and differentiating identity, was voted after a rigorous process where several parameters were considered by the Award Team.
The bank during the citation was said to have also resolved the highest number of customers’ complaints, relative to total complaints recorded in 2014 financial year.
In a release by the BusinessDay group, the Award was introduced in 2013, by the nation’s premier financial newspaper to reward excellence, achievements and recognise contributions made in the banking industry, and ultimately the nation’s economy.
The publication further opined that “since its introduction, it has engendered a healthy competition among deposit money banks in Nigeria, with a view to promoting the development of the banking sector in Africa’s largest economy”.
Reacting on the awards, the representative of the Group Managing Director/Chief Executive Officer of First City Monument Bank Limited, Mr Ladi Balogun, Adam Nuru, who is the Bank’s Executive Director, Business Development said “we are happy to have come tops in the Most Customer Friendly Bank Category of the Awards by the BusinessDay Group which is a very credible and highly respected professional organisation. It is a testimony which confirms our unequalled commitment in offering exceptional quality service to our teeming customers and the Nigerian public”.
“At FCMB, we pamper our customers who have made us who we are today. We go the extra miles to satisfy them. FCMB will continue to invest in customer experience while providing simple, helpful and reliable banking that is driven by excellent technology and inclusive lending practices,” Mr. Nuru submitted.
The CEO dedicated the award to all employees and explained that the Bank has launched several simple, friendly, innovative technology-driven customer-centric offers and mobile banking applications to facilitate speedy access to solutions via self-service, even while on the go. These products and services he enthused, address customers’ needs across segments and demographics including the youth segment
First City Monument Bank (FCMB) is a member of FCMB Group Plc, which is one of the leading financial services institutions in Nigeria with subsidiaries that are market leaders in their respective segments. Having successfully transformed to a retail and commercial banking-led group, FCMB expects to continue to distinguish itself by delivering exceptional services, while enhancing the growth and achievement of personal and business aspirations of its customers.

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