Nigerian Communications
Commission, NCC, has said that it has
no mandate to determine the spread and
location of social amenities established
in any part of the country by the
telecommunication providers.
The Head of Zonal Operations of the
commission, Mrs. Hellen Obi Who stated
this at Madalla, Suleja Local Government
Area of Niger state during a Consumer
Conversation Forum organized by the
NCC.
Obi said, “NCC can only encourage
telecom companies to give back to the
society through their Corporate Social
Responsibility CSR programmes, but have
no control over their implementation”.
She maintained that the telecom
companies have the discretion to establish
their amenities in any areas of their
choices based on their assessments.
According to her, “the Forum was the
7th in the North-Central Zone and the
2nd in Niger state, noting that issues of
unsolicited text messages and calls, poor
quality of services and unexplained loss
of data to telecom companies raised by
the people would be addressed by the
NCC”.
The head zonal operation said the
presence of the telecom companies at the
gathering explained the importance the
NCC attached to the Forum, stressing that
all the service providers were invited to
the Forum to enable them face the people.
She said NCC declared 2017 the
year of telecom consumers in order to
carry consumers along following the
exponential growth of the industry in the
past ten years and its huge contributions
to the nation’s Gross Domestic Products
GDP.
When asked to intervene regarding
the location of social amenities in the
rural areas considering the perceived
marginalization of the rural communities
by the service providers, Professor
Danbatta said it was not part of NCC’s
regulatory roles. He, however, promised
that the service providers would be
encouraged to remember the communities
in their CSR Programmes.
The NCC promised that the complaints
on the damages done to the roads
during installation of masts and other
infrastructures would be conveyed to
the appropriate authorities, assuring the
people that NCC would not abdicate its
responsibility to ensure improved service
quality in the country.
She urged the people to activate the
“Do Not Disturb” mode in their phones
by texting STOP to 2442 to get rid of
unsolicited messages, while the people
should call toll free line 622 for unresolved
complaints.
Responding to a barrage of inquiries
and questions raised by the District
Head of Madalla, Alhaji Musa Saidu,
the Representative of the Local Council
Chairman Hon. Kabiru Mohammed,
the youth leader and the women leader
as well as concerned consumers, said
the forum was organized to address the
problems facing telecom consumers in the
country.

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