Nigerian Communications Commission, NCC, has restated its commitment to protect telecommunication subscribers against fraud and exploitation by network providers.
The director, NCC Consumer Affairs Bureau, CAB, Abullahi Maikano, who stated this in Benin at the weekend at the NCC 77 edition of Consumers Outreach Programme organised by the commission, said the programme was designed to bring together consumers, service providers and regulators on the same platform to address telecom consumer’s complaints and other related issues.
Represented by the deputy director, CAB, Femi Atoyebi said the theme of the event, ‘Information and Education as a Catalyst for Consumer Protection,’ was chosen because education had been identified by the commission as one of the most cost-effective mechanism that guaranteed consumers’ protection.
“At NCC, telecom consumers are the target beneficiary of our activities and enjoy primary focus in terms of ensuring that they get good quality service, value for money spent, fair redress of complaints and protecting from wholesome practice of some service providers. We are out to protect telecom consumers,” he said
He added that “apart from serving as a pro-active measure of protecting consumers from making wrong choices, it also protect them from being exploited and against fraud. Complaints by consumers at the programme are well captured and would be attended to by the commission without delay.”
Maikano, however, called on subscribers to protect the network providers’ base stations by reporting any act of vandalism to the law enforcement agencies, noting that once they were vandalised, subscribers in that area would be affected in terms of quality services.

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