The Nigerian Communications Commission (NCC) has reduced the 90 days Mobile Number Porting (MNP) period to 45 days.
Mr Ayoola Oke of ICT Derivatives Ltd. made this known in Lagos on Tursday, while making a presentation at the 78th edition of the Telecom Consumer Parliament (TCP).
Oke spoke on the topic: ”Regulatory Responses to Consumer issues over the last one year – A Retrospect”.
He said that porting was introduced two years ago to make it easier for consumers to change their networks and keep their numbers.
According to him, consumers have to remain on the new network for at least 90 days before they can move to any other network.
”But consumers have kicked against this, especially when they discovered the new network is worse. So the initial period before a consumer can port again has been reduced by half, from 90 days to 45 days.
”The commission has also worked with operators to make porting faster, and while it generally took a few hours before the average time based on efforts of the commission in the last one year has gone down to between five to 20 minutes,” he said.
Oke said that porting customers also initially lost some services such as bank alerts, which had been rectified.
He said that the Value Added Service (VAS) providers had been integrated into the backend of the porting services.
The Executive Vice Chairman, NCC, Prof. Umar Danbatta said that the regulatory body was cognisant of challenges that came along with the rapid growth of the industry.
”In fulfillment of its mandate as prescribed by the Nigerian Communications Act 2003, NCC, while taking cognisance of the challenges that came along with rapid growth of the industry, has consistently strived to ensure that Nigerians have access to quality telecommunications services at affordable prices.
”The industry’s challenges over the years have been that of provision of acceptable quality of service on a consistent basis.
”The non-technical factors, which conspire to degrade the quality of services are erratic power supply, vandalisation of telecommunications infrastructure, multiple taxation and right of way issues as well as security challenges at mobile base stations, among others,” Danbatta said.
Represented by Mr Ubale Maska, the Executive Commissioner for Technical Service, NCC, Danbatta said that TCP was a platform where stakeholders were engaged in an interactive session.
He said that it provided a unique opportunity for consumers of telecommunications services to be informed and educated on burning issues in the industry.
He said that consumers could freely express their views and expectations in the presence of the service providers and the regulator.