Benin Electricity Distribution Company, BEDC, has completed the migration of its customers to a new billing system.
The company disclosed this in a statement made available to Nigerian Pilot.
Already, BEDC said the new billing format had commenced for customers in Edo ‘effective March 2016’ for all Maximum Demand, MD, customers and all other categories.
“In order to provide better billing information to customers, BEDC has commenced migration to a new billing system named Electricity Billing Management System, EBMS. Effective from March, the new billing format commenced for all MD customers and all other categories in Edo. Customers in Delta, Ondo and Ekiti will be moved to a new billing format effective April 2016,” the company said.
Sensitising customers on the new billing system, the BEDC said reading of customers’ meter is expected to be done monthly or at least once in three months, but whenever a reading is not done in any month, an adjustment will be used with the subsequent reading.
Also, where a customer’s meter is found to be obsolete or incorrect, the meter reading will be suspended and direct/estimated billing will be utilised prior to the replacement of the meter and such suspension will be notified to the customer via a letter.
“All customers under estimated billing will have their estimation done based on NERC’s approved cluster billing average methodology. Where bypass is noticed during meter reading and/or billing period, the read information may be suspended and the customer billed appropriately on Direct/Estimated using NERC’s cluster billing methodology,” the statement said.
Programmes of the company including its billing system had earlier received accolades from customers including civil society activist, Reverend Olu Martins.
Martins had at a forum explained to residents of communities in Egor area of Benin City that the reason why they are experiencing power outage arising from inadequate supply was that BEDC is facing challenges due to the inability of Generating Companies, GenCos, to generate more electricity for domestic and industrial needs.