Towards an improved service delivery within its catchment areas, the Port-Harcourt Electricity Distribution Company, PHED and CRC, a leading Credit Bureau company are making concerted move for partnership that will lead to better customer authentication.
PHED provides electricity to consumers in four states namely Akwa Ibom, Bayelsa, Cross River and Rivers, while CRC is the leading credit bureau company in Nigeria with credit information of over 95 percent of the Nigerian lending industry covering commercial banks, non-bank institutions, retailers and utility service providers.
In a jointly signed statement, the duo said that their partnership would enable them to exchange reliable data about customers for subsequent determination of certain levels of services that can be rendered to them.
The joint statement signed by the Manager, Corporate Communications, PHED, Jonah Iboma and Head, Sales and Marketing, CRC Credit Bureau Limited, noted that the Chief Executive Officer, PHED, Jon Abbas, said the decision to partner CRC was informed by the reliability of the credit bureau’s services over the years.
The statement acknowledged that “A key element of business is to have proper information about our customers, including their credit history. We believe that with our partnership with CRC, we will significantly improve on our Know Your Customers processes and also have a basis to extend better services to the larger Nigerian economy.”
Managing Director/CEO, CRC Credit Bureau, Mr. Tunde Popoola, expressed optimism that his firm was elated to partner with a utility firm.
According to him” “We are excited about partnering PHED. We believe that as a leading utility that provides credit to thousands of customers in Nigeria, PHED will be in a better position if it has access to better information about its customers. This we intend to do by the impending partnership that we will sign.
“ As a firm existing with the purpose of creating and operating a consumer and corporate credit bureau in Nigeria, CRC, is happy to be partnering with PHED.
He also expressed confidence that the partnership agreement will result in lead achievement of greater results for both companies.