Electricity consumers using
pre-paid meters have berated the
Kaduna Electricity Distribution
Company for its inability to rectify
faults which hindered them from
recharging their accounts for over
two weeks.
They noted that network failure
had left consumers with pre-paid
meters to live in darkness as they
were unable to recharge their lines.
Some of the customers told NAN
in Kaduna on Tuesday that they
now rely on their generators for
electricity at home and in offices.
One of the affected customers,
Mrs Mary Jatau said her prepaid
units got exhausted more than two
weeks ago and had been joining
long queues to recharge without
luck.
“I have been going to the
prepaid centre in Kakuri everyday
for more than two weeks to access
units, it is same story each time, no
network,’’ she said.
Jatau said her family now use
generator to provide electricity
and pump water from borehole.
She expressed concern that the
company has not shown enough
commitment to address the
problem.
Another customer, Mallam
Abdullahi Ba-Musa expressed
similar concern, saying he had
been trying to recharge for over 10
days.
Ba-Musa, a resident of Kurmin
Mashi said he also had to rely on
generator for electricity.
According to him his family now
go to bed early to conserve fuel in
the generator for the next day.
Also, a petty trader, Mrs Hadiza
Rabiu said she could no longer
use her fridges to store perishable
foodstuff at home due to lack of
electricity.
Rabiu, who runs a small
provision shop at home in Rigasa
area, said her soft drink and
package water business had
collapsed due non availability
electricity.
She expressed the hope that the
problem would be rectified soon.
NAN reports that similar
complaints were reported from
designated prepaid recharge
centres across the city.
The company, however, said it is
working to rectify the challenges
customers are facing in recharging
their pre-paid meters.
A statement issued by the
company’s Head of Corporate
Communication, Abdulazeez
Abdullahi said the challenges
would soon be over.
“The difficulty currently being
faced by the company’s pre-paid
customers in re-charging their
meters was caused by network
challenges.
“The ICT department of the
company in conjunction with it
service providers, are working
assiduously to rectify the problem
to overcome the challenge.
“The Company is deeply
concerned about the difficulty
our customers pass through
while trying to re-charge their
meters, just as we are doing
everything possible to overcome
the challenges.
“We assure all concerned that
everything will be alright in due
course.
“We sincerely regret the
inconveniences caused our
customers while appealing
for your understanding and
patience,” Abdullahi said.
NAN


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