THE ability of Stanbic IBTC Bank, to safeguard deposits and ensure integrity of its systems has again been reaffirmed with the award of the ISO/IEC 20000 IT certification to the bank.
The certification, which is in line with the Central Bank of Nigeria’s, CBN blueprint for financial institutions, came after a rigorous standardisation process on information security by the bank.
The ISO/IEC 20000 IT certification speaks to the bank’s improved quality and consistent IT services designed to enhance attainment of corporate goals as well as offer best-in-class services driven by robust technology. The ISO/IEC 20000 IT is an international standard for IT Service Management. The certification describes an integrated set of management processes for the effective delivery of services to the business and the bank’s customers. It identifies risks to vital information and ensures appropriate strategies to reduce such risks. Coming on the heels of the recent award as the Most Extensive Compliance Company by the Corporate Affairs Commission, the certification reinforces Stanbic IBTC’s strong business ethics, declared Mrs Sola David-Borha, Chief Executive Officer, Stanbic IBTC Holdings.
David-Borha commended the staff for ensuring that the bank received the certification. She said the entire IT department and indeed the Stanbic IBTC Group has a robust structure in place to ensure the integrity of its processes and systems to provide unmatched service delivery and customer satisfaction across its business segments. “The certification is a reflection of our unrelenting effort at ensuring international best practices across all segments of the business. Itwill further help to concretize the bank’s objective of providing stellar services to its customers while safeguarding their money,” David-Borha said.
Executive Director, Business Support Services, Wole Adeniyi, who received the certificate on behalf of Stanbic IBTC Bank, assured customers and other stakeholders that the bank will continue to work hard to improve on its processes in line with global best practices. “We will continue to provide the necessary support to the business in the deployment of cutting-edge technology for a seamless banking experience for customers and other stakeholders,” Adeniyi said.
Some of the benefits of the ISO/IEC 20000 IT certification include flexibility in adapting controls in the business; ability to identify risks and put controls in place to manage or reduce them; gaining customer and other stakeholders’ trust through data protection; as well asdemonstrating compliance and gaining status as a preferred institution.


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